The FInancial Crime Forum Online - leveraging "whole customer" data


KYC: Leveraging "whole customer" data 2 March, 2023

The Customer tells you much more than either of you know.

This Forum is fully remote. 2nd March - 18:00 GMT

TIME ZONE: The Americas, The Caribbean

San Francisco, Chicago, Seattle, Vancouver
NY, Toronto, Miami, South Carolina, Cayman Islands, Bahamas



Event Info.

"Whole Customer" data is a simple concept: organisations know far more than they know they know when it comes to customers. It's what Know Your Customer processes were intended to collect not for financial crime purposes but for the benefit of sales and marketing to facilitate cross-selling and upselling.

Much of that data resides in the minds of sales teams and on paper notes but a great deal of it is already within an organisation's computerised records, in areas rarely accessed by Risk and Compliance.

But that's where the good stuff lives. It also lives in the world outside your internal records in places far more interesting than mass social media.

Gathering additional data sources to create a "whole customer" view is the next step in KYC. It's time to learn about it and find out what you can do with it.


Book before 31 January for only GBP10* per seat.
1 January to 28 February GBP30
1 March onwards: Individual: GBP60*
In house seminar pack: GBP250*

*+UK VAT where applicable.


2nd March, 2023 18:00 GMT

17:45 Platform opens for login
18:00 Welcome and introduction
18:30 Speaker 1 Identifying data and assessing relevance.
19:30 Sponsor's presentation (Sponsor 1)
20:00 Speaker 2 Legal aspects of using whole customer data
21:00 Sponsor's presentation (Sponsor 2) Graphical analysis of connections
21:30 Speaker 3 How this information helps you to help law enforcement and improve the quality of Suspicious Activity Reports.


In 1986, the UK passed "The Financial Services Act," widely known as "The Big Bang." It fundamentally changed the operational and regulatory landscape for financial institutions and many others in the UK.

The Act applied, in part to "Financial Advisers," a term which was very widely defined. It was so widely defined that it included, perhaps by accident, the vast majority of law firms. That, almost a decade later, caused shock and denial in the legal profession when counter-money laundering regulations were tied to "financial adviser" status.

Financial advisers were required make certain that their advice was in the best interests of the customer and in order to do that, they were required to go through a process known as "Know Your Customer."

This process required the financial adviser to undertake a comprehensive review of the customer's financial position and aspirations.

While that was happening a different strand of thinking was developing and five years later the concept of Know Your Customer was embedded in the first set of counter-money laundering laws and regulations across the EU. If it was a strategy to warm financial advisers to the idea of gathering comprehensive information on their customers and that information being used to identify those suspected of involvement in financial crime, it failed.

It failed because of information silos and, at its most basic, disputes over "ownership" of information. It also failed because of the vast array of incompatible computerised information systems within each financial institution.

Other countries did not have this "warming up" approach and financial institutions found themselves flung into legal and regulatory requirements that conflicted with, amongst other things, Chinese Walls created by e.g. banking statutes. Banks, etc. were prohibited by law from obtaining a "whole customer" picture, even in the hands of the compliance department. The USA's efforts, in the Gramm-Leach-Bliley Bill caused riots and death threats from privacy campaigners and it was passed without many provisions essential to counter-money laundering activity some of which later found their way, unopposed, into The USA PATRIOT Act.

That was 20 years ago and, surprisingly, the central problems remain: in fact, the only thing that has really changed is the removal of the legal barriers to information flows, for compliance purposes, within financial services groups.

Today, we will look at ways to generate and analyse "Whole Customer" data and the benefits it will bring to your counter-money laundering, etc. efforts.





We thank the following sponsors for their support…

Who should attend.

Financial Crime Risk and Compliance Officers
Law enforcement
Legislators, policy makers and regulators
C-Suite officers in commerce, trade and industry
Risk managers
Insurance underwriters
Computer scientists
Data analysts
On-line marketing practitioners
Customer engagement specialists


CPD/CPE/Certificate Credits

Attending The Financial Crime Forum lets you earn Portable CPD* credits which, where recognised, may be used for your professional CPD. Note: even when Portable CPD* is not formally accepted, it may be accepted under the general "reading" or "attending lectures" classes that many professional bodies provide.

This event provides five hours credits.
This event provides 40 credits towards the Certificate in Financial Crime Risk and Compliance (cFCRC)

*Portable CPD is a trademark of Vortex Centrum Limited.